General conditions of sale on the site

These Terms of Use are governed by and interpreted in accordance with French law


The bak2life site offers a product sales service. The purpose of these General Conditions is to define the methods of providing this service, hereinafter called "the Service" and the conditions of use of the Service by the User. These conditions are valid from January 15, 2020 and apply for any Transaction made on the Site from this date.

Any access and / or use of the bak2life site implies acceptance and compliance with all the terms of these Conditions and their unconditional acceptance. They therefore constitute a contract between the Service and the User.


The bak2life site is edited by:

Bak2 Services SARL registered in the Lille Trade and Companies Register under number 444 400 436 whose registered office is domiciled at 198 rue Jean Monnet 59170 CROIX hereinafter referred to as "The Company".


* User: means any person who uses the Site.

* User Data: designates the data transmitted by the User in the various sections of the Site.

* Order: refers to the sale of a product from the Company to the User. It is only definitively validated upon payment of the Price by the User.

* Price: designates the value at which the User purchases the Product from the Company.

* Product: designates a mobile phone or any other product offered by the site (Laptop, consoles, etc.).


The Price of the Products of the Site is indicated in euros all taxes included excluding delivery costs or any additional service.

All orders, whatever their origin, are payable in euros.

Bak2group reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of orders.

The Products remain the property of the Company until full payment of the Price.


Orders are taken only on the website:

Any order implies acceptance of the Prices and description of the Products available for sale.

The company Bak2 Services undertakes to fulfill orders received on the Site only within the limits of available stocks of the Products. The level of stocks is indicated online next to each product as information for the User. If the product is not available, Bak2 Services undertakes to inform the user as soon as possible.

Bak2 Services reserves the right to cancel or refuse any order from a User with whom there is a dispute over payment of a previous order.

Bak2 Services reserves the right to refuse orders for the same Product in large quantities from 3 items.


The User declares to have read and accepted these General Conditions of Sale before placing their order. The validation of his order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by constitutes proof of all transactions made by bak2group and its customers.


Products purchased on the Site are delivered only in mainland France

The order will be sent to the delivery address indicated by the User when ordering.

In the event of delay in dispatch, an email will be sent to the customer.

The delivery methods offered by Bak2 Services are presented on the Site. They may have to evolve.


Payment for orders is made only by bank card (Visa and MasterCard). Other cards may also be indicated on the Site.


The procedures for exercising the right of withdrawal are as follows:

•  lhe Customer has a period of fourteen days to exercise his right of withdrawal. This period runs from the day of receipt of the goods by the Customer or a third party, other than the carrier, designated by him;

•  the Customer informs BAK2 of his decision to withdraw by sending him, before the expiration of the period provided above, a downloadable withdrawal form ici and also accessible in the sale confirmation email; 

• the Customer returns the Product to BAK2, without undue delay and, at the latest, within fourteen days of the communication of his decision to withdraw. The return costs will then be borne by the Customer. The Company recommends that the Customer take out insurance for the transport of the Product. No cash on delivery will be accepted, whatever the reason;

•  when the right of withdrawal is exercised, BAK2 is obliged to reimburse the consumer for all the sums paid, including the delivery costs of the Product, without undue delay and no later than 14 days from the date on which it is informed of the consumer's decision to withdraw (article L.121-21-3 of the consumer code). Refunds can only be made if the Product has actually been received by BAK2. 

Returns are to be made to:

BAK2 SERVICES - 198 rue Jean Monnet 59170 CROIX  

The returned Product must be in its original condition and complete (packaging, accessories, instructions, etc.). A Product returned incomplete, damaged, damaged or soiled by the customer is not taken back. Reimbursement will be made by bank check addressed to the name of the Customer who placed the order and to the billing address. "


Legal guarantees

Pursuant to article L. 133-3 of the consumer code, BAK2 is liable to consumers for any lack of conformity of the product with respect to its contractual description (article L 211-4 et seq. Of the consumer code consumption) and crippling vices of the product provided for in articles 1641 and following of the civil code.

As such, the consumer:

has a period of two years from the delivery of the goods to act;

may choose between repairing or replacing the goods, subject to the cost conditions provided for in article L. 211-9 of the consumer code;

is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods;

This legal guarantee of conformity applies regardless of the commercial guarantee that may be granted. The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the civil code.


Bak2 undertakes to reimburse the customer or to exchange defective, damaged or damaged Products. In this case, the customer must state in detail in writing return to bak2 the product (s). Bak2group will proceed to the exchange of the product (s). The request must be made within fourteen working days of delivery. Any complaint made after this time cannot be accepted. The shipping costs will be reimbursed to the customer on the basis of the invoiced price and the return costs will be reimbursed. The products sold on the site are guaranteed for 3 months.


The data that the User saves to use the Service will be used by the Company in order to be able to deliver the returned Product and inform the User of news related to the Service. At any time, the User has the right to access, modify, rectify and delete data concerning him (art 34 of the "Information Technology and Liberties" law of January 6, 1978 or its Belgian equivalent www. To do so, all they need to do is send a request to customer service by email

As such, the Service is the subject of a declaration to the CNIL under the number 1382286.


The products offered comply with current French legislation. The photos are provided for illustrative purposes based on a new product of the same model. The characteristics of the Product offered for sale (condition, color, simlock operator) are described in its file.


Ownership of the Products is transferred from the Company (or its parent company or a subsidiary) to the customer upon receipt of the Products from the customer and full payment of the Price by the customer. The risk of the Products is transferred from the Company to the customer upon receipt of the Products from the customer.


Bak2 Services, Bak2Life and Bak2 are registered trademarks and the property of the Company (or its parent company or a subsidiary). Any unauthorized reproduction of its brands, logos and distinctive signs constitutes an infringement punishable by criminal sanctions. The offender is liable to civil and criminal sanctions and in particular to the penalties provided for in articles L. 335.2 and L. 343.1 of the Intellectual Property code.


See our charter


These Terms of Use are governed by and interpreted in accordance with French law


V. 15/01/2020